Resume

Junior Technical Writer

Leidos

• Coordinated a large project editing and transferring over 400 documents to a new repository 
• Communicated with many cross-functional technology teams to optimize documentation
• Updated templates and styles for new documents
• Ensured 508 compliance for all deliverables for federal use

Techical Writing Fellowship

KBR, Hiring Our Heroes

• Pioneered technical documentation in support of a new cybersecurity team
• Collaborated in both a Scrum environment and across multiple teams to assist with a variety of documentation needs
• Drafted SLAs for multiple teams which became the standard-use document for many of KBR’s other support teams
• Constructed technical training videos with AI generated voice and closed captioning

Content Proofer

JETPUBS

• Responsible for proofing newly published documents for clients in the aviation industry
• Utilized unique style guides for various clients to ensure consistency of content
• Communicated across departments to ensure product accuracy, resulting in zero Client Reported Errors to date

Desktop Support Technician

Clarksville-Montgomery County School System

• Built custom Knowledge Base based on DITA XML architecture using Oxygen XML Author
• Documented SOPs and best practices for training new Technology Department staff
• Authored customer-facing how-to guides to instruct the use of various software applications
• Contributed to Knowledge Base articles for other technicians in the Technology Department
• Authored miscellaneous documentation to educate customers on matters of security, functionality, and safety
• Supported customers at all levels of district including administrators, teachers, support staff, and department heads

Data Projection Specialist/Lead Trainer

Parkside Bible Church

• Authored technician manuals and SOPs for projection equipment, Mac and PC systems, audio recording systems, and live-stream technology
• Created documentation and training materials for digital media team systems
• Conducted introductory and advanced trainings for all digital media personnel: MacOS, Windows10, ProPresenter7 software, and stage lighting